Frequently Asked Questions

 We use high-quality UV ink made in USA for all our prints. This ensures vibrant colors, durability, and long-lasting results on various surfaces. 

Those are all also good options but may not always be the best option for some individuals or businesses. Hand-painted murals, while very impressive, can become very expensive and take a very long time to complete. Vinyl stickers may peel back or crack from extended UV exposure and changing climate. Should you decide you want a fully printed vinyl mural, please reach out and ask about our available options for special requests. 

Yes! More than 99% of VOC's are removed and the final print is safe to touch as it cures instantly with contained UV light.

No! Your wall can be painted (or not) any color. In fact, it doesn't need to be a wall at all. Our machine will print a layer of white ink below the image to make the colors appear true, bold, bright and deep!

Yes! Our printer is a leader in the industry and has the ability to print white ink! This allows for deep and vibrant colors to be printed on dark or translucent surfaces, accentuate highlights and allow for an array of additional colors to be printed.  

No! Just about any item that can be hung vertically and lay flat can be printed on. We recommend not printing on anything too porous for best results. The substrate surface will have a heavy impact on the finish of the final product. Textures will be visible through the print. 

Customer satisfaction is our top priority. If you are not satisfied with your print, please inform us immediately. We will work with you to address any concerns and ensure you are happy with the final result. We do not have a traditional return/refund policy after printing as it can't be "returned", but we will certainly work on finding a suitable resolution with you. 

Indoor prints will last up to 10 years or more, as long as they are kept out of direct sunlight to prevent UV damage such as fading over long term exposure. In outdoor settings, prints are generally guaranteed for 2-3 years without an added protective layer. To extend the lifespan of outdoor prints, a protective layer is available as an added service to prevent UV damage to the ink. Factors such as location, indirect/direct sunlight, average temperature, average humidity and substrate can all have individual differences in life expectancy due to their characteristics. It is always good to ask before a project is started to keep our abilities in line with your expectations. 

Printing time varies based on the resolution and print speed settings chosen for the project specifically. Highly detailed prints will take longer. With the ability to print from 1 sqft/hr to 20 sqft/hr, choosing the right speed and resolution will be a key factor in the finished outcome.  Prints at a lower resolution or with less acute detail can be completed much faster. Generally logos and vector style images will print clearly at faster rates of speed. 

This may surprise you, but with the right preparation and file size, the answer to this is limitless in height and width. Our advanced printing technology allows for expansive prints that can cover entire walls or larger areas without compromising quality. There is an edge margin on any inside-corners. This prevents the machine from being able to print completely wall-to-wall. If you are more interested in a full Mural with no uncovered space, please ask about our vinyl wall covering options. 

Costs can vary based on size, resolution, time required, location and substrate. We will work with you to provide the most accurate price based on your specific needs rather than a general pool of requests. Contact us for a personalized quote tailored to your project. Typically prints start at $25/sqft but can be more or less based on project requirements for specified results. 

If printed on a permanent surface such as a wall, door or window, the removal method depends on the material:

• Interior and exterior painted walls: Can be repainted over the top. Prime and coat with wall paint. 
• Brick: Requires a power wash but may not remove very easily. 
• Glass, Tile & Metals: spray/power wash or use a liquid paint thinning solution to break down the ink or use a scraper. Use caution and protective gear when using any chemicals or tools. 

Each surface requires specific actions to properly remove or hide the print. You can reach out to us for recommendations if you are unsure. 

No, the machine will not damage your floor. Our wall printer is designed with soft, non-marking wheels and uses a lightweight Aluminum frame with a weighted base to ensure it glides smoothly without causing any harm to your flooring. Additionally, we take precautions to protect your space during setup and operation. There is no overspray or drippage while the machine is in operation.